This Refund Policy explains when you may obtain a refund for a purchase of the Folders file manager application (the “App”) made directly from us. It applies to purchases handled by Paddle, our merchant of record, and forms part of our Terms and Conditions.
Try Before You Buy
The App is offered with a 14-day free evaluation period during which you may use its full functionality at no cost. We encourage you to use this period to confirm that the App meets your needs before purchasing, as it is designed to answer most questions a refund might otherwise resolve.
Refund Eligibility
Because a full 14-day free evaluation is provided before purchase, purchases are final once your license has been activated. A refund is available only if your license key has not been activated and you request it within 14 days of purchase.
How to Request a Refund
To request a refund, contact us through the feedback forms on this website within the period described above and include your order number or the email address used for the purchase. Refunds are processed by Paddle and returned to your original payment method; the time it takes to appear depends on your payment provider.
Defective Software
If the App does not function substantially as described and we are unable to correct the problem within a reasonable time, you may be entitled to a remedy regardless of the conditions above. Please report any such problem to us so we can attempt to resolve it.
Your Statutory Rights
Nothing in this policy limits any mandatory rights you have as a consumer under the laws of your country of residence, and where those rights conflict with this policy, the mandatory rights prevail. If you are in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a purchase of digital content. By activating your license and beginning to use the App after the free evaluation period, you request immediate performance and acknowledge that you lose this right of withdrawal once activation begins. If your license has not been activated, this right remains available to you within the applicable period.
Folders File Manager
If you obtained the App as “Folders File Manager” from the Mac App Store rather than directly from us, refunds are handled by Apple under its own policies, and this Refund Policy does not apply. To request a refund for an App Store purchase, use Apple's Request a Refund page at https://reportaproblem.apple.com.
Contact
If you have any questions about this Refund Policy, you may contact us through the feedback forms on this website.
Effective date July 31, 2026.
